Policies & Procedures

• All trip reservations require a $200 deposit per person. If you would like us to hold a spot, we require a deposit!
• 90 days prior to the trip we require a full payment.
• Reservations made after the balance due date must be paid in full at the time of booking. We reserve the right to cancel your reservation if full payment is not received by the due date.
• Payments can be made over the phone with a credit card (3% card fee), online (3% card fee), and or check or cash (no fee).

We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable conditions are not reasons to cancel or receive a refund. We have the right to cancel a trip at any time. Come prepared for the weather and watch the forecast. If you find it necessary to cancel your trip, you should notify MRO in writing, or by email immediately.

• If cancellations are made within 14 days of  booking, a full refund of your deposit minus a $25 service charge per person will be returned via check.
• If cancellations are more than 90 days before your reserved dates, we hold your pay in full for a later trip that year or for the following season.
• If cancellations are made between 60-89 days before your reserved dates, we hold your pay in full minus $200 (in lieu of guide salary) for a date later that year or the following season.
• If cancellations are made between 14-59 days prior to your trip start date, we keep 50% of your final balance and the remaining 50% is held as a trip voucher that you can use later that year or the following season. A large portion of that will be used to pat the scheduled guide(s) in lieu of lost wages and expenses incurred.
• If cancellations are made less than 14 days before your reserved dates, the full trip cost will be forfeited and a large portion of that will be used to pay the scheduled guide(s) In lieu of lost wages and expenses incurred.
• If we are unable to provide your reserved Guide service due to unforeseen events, your entire deposit will be refunded, and we will grovel for your forgiveness. We understand that unforeseen situations can lead to cancellations, and we reserve the right to make refund decisions on a case-by-case basis.

• If you cannot attend, you are welcome to find a replacement for yourself at no charge.
• There are no transfer fees that apply.

We run our trips at an 8-person minimum for an appropriate guide to guest ratio of 1 to 4. If someone in your group drops out, your group will need to pay for that remaining spot, add another person, or open it up to the public. If MRO opens it up to the public and the spot is not filled, the group will incur the fee. We will try our best to help you out!

• If cancellations are made for more than 90 days before your reserved date, we hold your deposit for later that year or the following season.
• If cancellations are made between 60-89 days before your reserved dates, we hold your pay in full for later that year or the following season.
• If cancellations are made between 14-59 days before your reserved dates, we keep 50% of your total and hold the rest for a future trip later that year or the following season.
• If cancellations are made less than 14 days before your reserved dates, the entire payment will be forfeited and a large portion of that will be used to pay the scheduled guide(s) In lieu of lost wages and expenses incurred.
• If we are unable to provide your reserved Guide service due to unforeseen events, your entire deposit will be refunded, and we will grovel for your forgiveness. We understand that unforeseen situations can lead to cancellations, and we reserve the right to make refund decisions on a case-by-case basis.

ALL trips have a minimum trip participant of 6 people. If our trips do not fill to the 6 person minimum we will need to cancel the trip and you will get a full refund. If you wish to move to a different date we will offer you a 10% discount (accumulative discounts do not exceed 10% off)

If you wish to be wait-listed for a full trip, a normal deposit is required. If an opening occurs on the trip, you will be informed and automatically transferred to the trip roster if you wish to join the trip, subject to the normal cancellation policy should you accept the slot. Otherwise, your deposit will be refunded in full.

• DIY and guided day trips require a 50% deposit at the time of booking. Your final payment is due prior to launching on the river.
• We accept payment via check, cash and credit/debit card. All cards are subject to a 3% processing fee.

We operate in all safe weather and water conditions, therefore inclement weather or water or non-desirable conditions are not reasons to cancel or receive a refund. We have the right to cancel a trip at any time. Come prepared for the weather and watch the forecast. If you find it necessary to cancel your trip, you should notify MRO in writing, by e-mail, or fax immediately.

• Cancellations made 14 days or more before your reserved date, get a trip voucher for the full deposit. Deposits/trip vouchers can be used later in the season or following season.
• If cancellations are made 5 to 14 days before your reserved dates, we hold your deposit minus processing fees of $10 per reservation. Deposits/trip vouchers can be used later that year or following season.
• If cancellations are made less than 5 days before your reserved dates, 50% of the deposit amount will be forfeited. The remaining amount will be a trip voucher than can be used at a later that year or following season.
• If we are unable to provide your reserved service due to unforeseen events, your entire deposit will be refunded and we will grovel for your forgiveness. We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis.

• If you or someone in your group cannot attend, you are welcome to find a replacement for yourself at no charge.
• There are no transfer fees that apply.

All reservation changes must be made via email and confirmed 24 hours before your launch date. Failure to do may result in incurred fees and a longer wait time prior to your trip.

We run our private guided trips at a 4-person minimum. If someone in your group drops out, your group will need to pay for that remaining spot, add another person, or open it up to the public. If MRO opens it up to the public and the spot is not filled, the group will incur the fee. We will try our best to help you out!

• Cancellations made 14 days or more before your reserved date, get a trip voucher for the full deposit. Deposits/trip vouchers can be used later in the season or following season.
• If cancellations are made 5 to 14 days before your reserved dates, we hold your deposit minus processing fees of $10 per reservation. Deposits/trip vouchers can be used later that year or following season.
• If cancellations are made less than 5 days before your reserved dates, your entire deposit amount will be forfeited and a large portion of that will be used to pay the scheduled guide(s) In lieu of lost wages and expenses incurred.
• If we are unable to provide your reserved Guide service due to unforeseen events, your entire deposit will be refunded and we will grovel for your forgiveness. We understand that unforeseen situations can lead to cancellations and we reserve the right to make refund decisions on a case-by-case basis.

• All DIY trips have a 2-person minimum. DIY trips are combined parties unless you have arranged a private trip with 8 or more. Please call or email for trip availability!
• Guided day trips open to the public have a 2-person minimum.
• Private guided day trips have a 4-person minimum.

If you wish to be wait-listed for a full trip, a normal deposit is required. If an opening occurs on the trip, you will be informed and automatically transferred to the trip roster. If you wish to join the trip, you are subject to the normal cancellation policy should you accept the slot. Otherwise, your deposit will be refunded in full.

• All lost or damaged rental gear is subject to replacement fees. Customers will need to pay our retailers rate to replace the gear that has been altered.
• DO NOT disassemble boats for any reason! Come prepared and make sure your gear fits ahead of time. Research dimensions. If we find that our boats are altered you will be charged a replacement cost!
• DO NOT use duct tape! You will be charged replacement costs!

There is a $10 cleaning fee for all boats that are not cleaned at the end of your trip. Your credit card on file will be charged. A clean boat is a happy boat. You start with a clean boat and you end with a clean boat.

The only rental items we need to know in advance are boat rentals and Kitchen boxes. We can guarantee that all other rental gear is available once you arrive.

• All canoe rentals require a one day’s rental fee per boat.
• We do not require deposits on rental gear such as tents, sleeping bags, sleeping pads, coolers, etc. However, if you have a large group and would like to make sure we have those things set aside. Please email a list of your rental gear at least 2 weeks in advance.
• We accept payment via check, cash and credit/debit card. All cards are subject to a 3% processing fee.

• Cancellations made 30 days or more before your reserved dates, get a trip voucher for the full deposit. Deposits/trip vouchers can be used later in the season or following season.
• If cancellations are made between 8-29 days before your reserved dates, we hold your deposit minus processing fees of $10 per reservation. Deposits/trip vouchers can be used later that year or following season.
• If cancellations are made less than 8 days before your reserved dates, the entire payment will be forfeited and a large portion of that will be used to pay expenses incurred.

• If you cannot make your reserved dates happen, you are welcome to find a replacement for yourself at no charge.
• There are no transfer fees that apply.

• We understand that trips plans are constantly evolving until you and your group get on the river. Please note that we do not charge change fees.
• To change an existing reservation, you MUST email us your changes at mro@mroutfitters.com. Changes ARE NOT in affect until you get a confirmation from us! Failure to make confirmed changes in a timely manner, can result in incurred costs and or unavailable inventory.

It is rare for us to run out of boats. However, if that happens, we can put you on a waitlist. As soon as boats come available for your selected dates, we will give you a call.

• All lost or damaged rental gear is subject to replacement fees. Customers will need to pay our retailers rate to replace the gear that has been altered.
• DO NOT disassemble boats for any reason! Come prepared and make sure your gear fits ahead of time. Research dimensions. If we find that our boats are altered you will be charged a replacement cost!
• DO NOT use duct tape! You will be charged replacement costs!

• There is a $10 cleaning fee for all boats that are not cleaned at the end of your trip. Your credit card on file will be charged. A clean boat is a happy boat. You start with a clean boat and you end with a clean boat.
• There is a $10 cleaning fee for all dry boxes and or coolers that come back dirty. Please empty, wipe out and clean coolers and dry boxes before returning them. We do not want your leftovers.

We pre-station and pickup all of our boats free of charge if you have a private auto or shuttle booked with us. If you do not have a shuttle booked with us, we charge $10 per boat station AND pickup. If we are picking up boats at Kipp it varies depending on the dates you choose. If we have to take a special trip down there to grab boats it can be up to $50 per boat.

All vehicle shuttles require a $50 deposit to reserve your spot. Charter shuttles require a 50% down at the time of booking.

We accept payments via check, cash, and credit/debit card. All cards are subject to a 3% processing fee.

• Cancellations made 30 days or more before your reserved dates, get a trip voucher for the full deposit. Deposits/trip vouchers can be used later in the season or following season.
• If cancellations are made between 8-29 days before your reserved dates, we hold your deposit minus processing fees of $10. Deposits/trip vouchers can be used later that year or following season.
• If cancellations are made less than 8 days before your reserved dates, the entire payment will be forfeited and a large portion of that will be used to pay expenses incurred and scheduled driver time

• Cancellations made 30 days or more before your reserved dates, get a trip voucher for the full deposit. Deposits/trip vouchers can be used later in the season or following season.
• If cancellations are made between 8-29 days before your reserved dates, we hold your deposit minus processing fees of $10 per reservation. Deposits/trip vouchers can be used later that year or following season.
• If cancellations are made less than 8 days before your reserved dates, the entire payment will be forfeited and a large portion of that will be used to pay expenses incurred.

• If you cannot make your reserved dates happen, you are welcome to find a replacement for yourself at no charge.
• There are no transfer fees that apply.

• We understand that trips plans are constantly evolving until you and your group get on the river. Please note that we do not charge change fees.
• To change an existing reservation, you MUST email us your changes at mro@mroutfitters.com. Changes ARE NOT in effect until you get a confirmation from us! Failure to make confirmed changes in a timely manner, can result in incurred costs and or unavailable inventory.

• If there is anything that goes wrong with your vehicle that costs us time (example; flat tire, overheating, broke down) you will be charged per hour cost of drivers time at a rate of $13 per hour. (Vehicle breakdowns cost us time, money and ultimately affect our shuttle fees. They will also cost you. When breakdowns or delays cause a number of shuttle drivers to be detained, we will pass that charge onto you to cover those expenses.)
• Vehicle Breakdowns will be handled according to what you marked on your forms.
• If your vehicle is not able to be at the takeout, we will be there the day you get off the river between 12-12:30. You will be charged according to our charter shuttle rates.
• If your vehicle is deemed unsafe by our staff, we hold all rights to not drive the vehicle.

We DO NOT shuttle rental vehicles.

• All trailers must be able to travel safely at a normal speed (or you will be charged drivers time).
• Trailer hitch must be appropriate for the weight and size of the trailer. You must have safety chains and WORKING trailer lights.
• Trailer must have spare tire that is attached securely. If the trailer spare or hitch is locked be sure to leave us a key.
• Do NOT leave garbage or loose items in trailers or bed of truck.
• Trailer bearings must be serviced before your trip.
• If MRO staff decides your trailer is not safe to drive. We will leave the trailer where it is parked.

All vehicles must check in via our check in procedures before you put on the river. Failure to check in appropriately could lead to no shuttle.

• Charter shuttles hold no more than 10 people per shuttle. All of our shuttles come with trailers equipped to haul all your gear and up to 6 boats (Canoes/Kayaks)
• Airport and Amtrak transportation will be scheduled. If you wish to stop at stores on your way though we give you no more than an hour. Any time after that is charged $13 an hour.
• All river takeout shuttles are between 12-12:30. If you are late you will be charged $13 an hour.

If you wish to be wait-listed for a full trip, a normal deposit is required. If an opening occurs on the trip, you will be informed and automatically transferred to the trip roster if you wish to join the trip, subject to the normal cancellation policy should you accept the slot. Otherwise, your deposit will be refunded in full.